We ship globally and aim to deliver most orders within 6–10 business days, depending on your location and the shipping service selected at checkout. Delivery times may vary slightly based on customs processing and local courier networks.

We currently ship to a growing number of countries including Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Hong Kong, Indonesia, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Philippines, Poland, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, the United Kingdom, and the United States.

If your order hasn't arrived, check your tracking first. Most delays resolve within a day or two of the estimated delivery date.

If your tracking shows no movement for 5 or more business days, reach out to us at support@notesrunning.com with your order number and tracking details. We'll investigate with our carrier and do our best to help.

If you added parcel protection at checkout, you're covered for loss, theft, and damage. Email us with your order number, tracking number, and a brief description, we'll sort it.

We offer exchanges or store credit within 15 days of delivery, provided items are unworn, unwashed, and in original condition with tags and packaging. Due to the limited nature of our releases, we do not offer refunds unless an item is faulty or incorrect.

Email support@notesrunning.com with your order number and details, and our team will help resolve it.